BVI Shipping Policy

Virgin Gorda orders are hand delivered to customers within the Valley, Virgin Islands 9am-6pm according to our delivery schedule. Virgin Gorda customers will be called before delivery to confirm delivery time and place.

Tortola orders are sent via Speedys' Ferry. Customers will receive an email when its shipped and should collect their package at Speedy's office at the Road Town Ferry Dock the same day it is shipped. Speedy's Office is open Monday-Saturday 7:30am-4pm.

Rush Delivery / After Hours -Virgin Gorda Delivery
Cost- $25

Is available when customers need an immediate / last minute delivery outside of our intended delivery schedule for that day OR If the delivery is needed BEFORE 9am or AFTER 6pm

are shipped via Ferry/Boat. This ferry currently sails on Monday, Wednesday & Friday. Customers MUST be at the ferry dock in Anegada to receive their order as it arrives to the island. Prior to shipping the customer will be contacted via phone or message to confirm the best time for shipment based on ferry schedule.

Order Tracking:

You will receive an email confirmation with information on when and where to Pick Up your order. Please check your junk mail or spam folder if you did not receive one. 

Missing Package

If you go to pick up your order within the advised time and the carrier cannot find it, please call or message us so we can assist to trace and retrieve the package as quickly as possible. Small mistakes can happen while moving a package from one island to the other but once your order was dropped off to the carrier/ferry, it's more than likely still in their possession. This rarely occurs, but when it does, we (She Likes BVI & the Ferry) resolve it very quickly. (within an hour)

If you go to collect your order after the advised time, and then the carrier/ferry has difficulty finding the order/package. We are happy to assist in and it is likely it will be retrieved, but since it is beyond the advised time and the ferries do not offer package storage; it may take longer to retrieve. We cannot estimate how long that may take.

Don't worry, in either situation it is EXTREMELY UNLIKELY that your package would not be later found for you.

Please note: That the ferry/carrier service is not a part of She Likes BVI. It is a third party service that is paid for to safely carry the package from one island to the other. When a package has been paid for and handed to a carrier/ferry, She Likes BVI can no longer be liable regarding the package during transit. Orders that cannot be found immediately or ultimately will not be refunded or replaced.